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Wholesale women's jewelry, handbags, luggage, & accessories!
WHOLESALE ONLY! - $50 MINIMUM ORDERS
Welcome to SWTRADING.NET! Leading supplier of wholesale jewelry, wholesale handbags, wholesale luggage, & wholesale accessories!
Take a look and shop around, see our incredible low prices!
Credit Card Merchant Services

Frequently Asked Questions

General Questions

Who and what are we?
We are SW Trading/Accessory Plaza specializing in wholesale women's fashion jewelry, wholesale luggage, wholesale handbags, and wholesale accessories. We are located on Harwin Drive in Houston,TX. We have 4 walk-in stores available for retail and wholesale purchases. Visit our Contact Us page here for directions and our About Us page here to view more information/pictures.
Is your web site secure?
Our web site shopping cart is completely secured and we use a third party company to scan our web site on a daily basis. Our secured pages are encrypted with 256-bit encryption and is verified with GeoTrust Extended Validation SSL. We are also a verified merchant with Authorize.net to process your credit card information. Please be sure when you input sensitive information on any web site, that your http url in your browser reads HTTPS; (s) is secured.
Are your web site prices your wholesale prices?
Yes, our web site prices are our wholesale prices online. Wholesale prices in our walk-in stores may differ and are subjected to change at any time.
Do I need a wholesale license to buy from you?
If you are located in Texas, we do require you to fill out the Texas Use Tax & Resale Certificate found here and email or fax it to us on your second order. If you are ordering outside of Texas we do not require you to have a tax id number.
What is the minimum per order?
The minimum order for wholesale online is $50.
What forms of payment do you take?
We currently accept Visa, Master Card, Discover, American Express, and PayPal. We do not offer COD or accept checks for payment.
I don't feel comfortable using my credit card over the internet. Is there a way around this?
We understand if you do not feel comfortable using your credit card online. Please call us at (713)334-8377 and one of our representatives will assist you in placing your order without a credit card.
I think I placed an order, but i'm not sure if it went through or not. How can I tell?
If you successfully submitted your order, you will be taken to the last check out step which reads, "Your Order Was Submitted Successfully!". You will be given an ORDER NUMBER which you will need to keep for any questions you may have and you can also find an order confirmation emailed to you after you have placed your order. If you did not reach the last check out step, please check the top of your cart for any error messages. If you still do not know what to do, please call us at (713)334-8377.
I've placed my order, now what?
Once your order is placed, you should receive an email confirmation stating that you've placed your order. Next, if you selected to add RUSH Handling and submitted your order before 2 p.m. central time, your order will ship the same day. Otherwise, your order will ship within the next 2-3 business days. Please click here to view the UPS Ground Map, in order to estimate your shipments travel time. Please keep in mind that UPS holidays will delay your shipment, so please arrange your shipment accordingly.
How do I check the status of my order?
You can check the status of your order by going to the Order Status page found here, input your order number and billing zip code. If you cannot find any information, please call us at (713)334-8377.
My Credit Card Account Online shows more than ONE pending charge from your company, why?
The main reason this occurs is because your order may have been submitted with the wrong billing information, most likely your billing zip code of your credit card. We have high security measures to ensure that your information submitted is secured and correct to avoid fraudulent submissions. Your card is ONLY authorized and NOT charged for. One of the authorizations will be used as an actual charge, which will then be processed when we ship your order. All other unused authorizations are voided and will be returned to your account once your bank or credit card company can process the information.
What is RUSH Handling?
RUSH handling is an extra charge for your convenience to help expedite your order quickly. If you place your order before 2 p.m. central time, your order will be shipped out the same day. Otherwise your order will ship within the next 2-3 business days.
How long does my shopping cart stay on my computer?
Your shopping cart will be available to you for up to 7 days and only from the same computer that you were shopping on. You must be logged in to save the cart.
Are there any coupons or discounts?
Discounts are coupons vary depending on our current sale or special. Our regular discount on orders is as follows: orders over $500 - 3%, over $1,000 - 5%, over $3,000 - 6%. Sign up for our email list to get updates on sales, specials, newsletters, and promotions here!
My customer used the item and brought it back broken. What should I do?
If your customer has used an item, we are not responsible for replacements or refunds. You are required to inspect your items once you receive them and report to us any damages or returns within 7 days of receiving your order.
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

My Account

Do I have to register to place an order?
No, you do not have to register to place an order. Simply add all your checked items to your shopping cart and continue through to the checkout process. We do recommend that you create an account to track past orders, save billing/shipping information, and to check out quicker without having to input your information every time.
How do I register?
You can register here using your email address.
Do I have to login every time i place an order?
You do not have to login every time you place your order, but it is recommended if you have created an account before. This ensures that you will have all of your past orders in one place to track and help provide you with a speedy check out.
I've ordered from you before, but I can't sign in.
You may have possibly placed an order without creating an account. If you have lost your password, you can simply click, "I forgot my password". If you are still having trouble, please don't hesitate to contact us at (713)334-8377.
I forgot my password.
If you have forgotten your password, please click "I forgot my password", on the Sign In page. If you are still having trouble, please don't hesitate to contact us at (713)334-8377.
I need to change my account information.
If you need to make changes to your account information, simply log into your account to make the changes. If you have other information not available in your account, please contact us at (713)334-8377.
My Credit Card Account Online shows more than ONE pending charge from your company, why?
The main reason this occurs is because your order may have been submitted with the wrong billing information, most likely your billing zip code of your credit card. We have high security measures to ensure that your information submitted is secured and correct to avoid fraudulent submissions. Your card is ONLY authorized and NOT charged for. One of the authorizations will be used as an actual charge, which will then be processed when we ship your order. All other unused authorizations are voided and will be returned to your account once your bank or credit card company can process the information.
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Ordering

Do I have to register to place an order?
No, you do not have to register to place an order. Simply add all your checked items to your shopping cart and continue through to the checkout process. We do recommend that you create an account to track past orders, save billing/shipping information, and to check out quicker without having to input your information every time.
How do I register?
You can register here using your email address.
Do I have to login every time I place an order?
You do not have to login every time you place your order, but it is recommended if you have created an account before. This ensures that you will have all of your past orders in one place to track and help provide you with a speedy check out.
What is the minimum per order?
The minimum order for wholesale online is $50.
How do I place an order?
Placing an order is simple. First, start by checking the "Check To Select" box for each item that you would like and then select the quantity that you need by "Select Quantity". Then, scroll to the top or bottom when you are finished and click "Add All Checked Items to My Cart". You must do this every time before moving on to another page. When you are finished, click "View Cart" at the top right corner of the page and start the checkout process. You will be given options to either Register, Sign In, or you can checkout without creating an account.
How do I check the status of my order?
You can check the status of your order by going to the Order Status page found here. Input your order number and billing zip code. If you cannot find any information, please call us at (713)334-8377.
I'm interested in an item, but when I add it to my shopping cart, it says OUT OF STOCK. Can I still order it?
If the item is OUT OF STOCK, you must remove it from your shopping cart in order to proceed to the checkout. You will not be able to order OUT OF STOCK items, though sometimes OUT OF STOCK items are ordered due to submissions made by other customers at the same time or we were not able to remove the item offline quick enough. If the item some how does appear on your order but states "OUT OF STOCK", we do not guarantee that it is in stock. If you absolutely need the item, you may check one of our walk-in stores and request the item be added to your order.
Can I have items from one of your walk-in stores added to ship with my order?
Yes. If one of our walk-in stores has an item that we do not have or if we have an item OUT OF STOCK but is in stock at one of the walk-in stores, you may request to have it added to your order. Please contact our walk-in stores prior to contacting us to have the items arranged before your shipment is made.
I'm trying to place an order, but it won't go through. Why?
There are many reasons that may affect your checkout process. First, please check at the very top of your shopping cart for any error messages or out of stock notifications. Second, you may have some sort of credit card billing address error which could include billing zip code or ccv number. Please make sure those are correct. If you are still having trouble, please don't hesitate to contact us at (713)334-8377.
Can I phone or fax in my order?
If you are not able to submit your order, please contact us first before faxing or emailing your order. If you are faxing or emailing your order, please place your items in your shopping cart first and then print out the shopping cart page. Then, proceed to faxing or emailing your order.
What forms of payment do you take?
We currently accept Visa, Master Card, Discover, American Express, and PayPal. We do not offer COD or accept checks for payment.
I don't feel comfortable using my credit card over the internet. Is there a way around this?
We understand if you do not feel comfortable using your credit card online. Please call us at (713)334-8377 and one of our representatives will assist you in placing your order without a credit card.
My Credit Card Account Online shows more than ONE pending charge from your company, why?
The main reason this occurs is because your order may have been submitted with the wrong billing information, most likely your billing zip code of your credit card. We have high security measures to ensure that your information submitted is secured and correct to avoid fraudulent submissions. Your card is ONLY authorized and NOT charged for. One of the authorizations will be used as an actual charge, which will then be processed when we ship your order. All other unused authorizations are voided and will be returned to your account once your bank or credit card company can process the information.
I placed an order today. How long does it take before I receive my merchandise?
You can find the UPS map here with instructions on how to estimate your expected shipment. If you have submitted your order before 2 p.m. central time with RUSH handling, then your order will be shipped on the same day. Without RUSH handling, your order will be shipped within the next 2-3 business days. RUSH handling does not apply to shipping options other than GROUND shipments.
What is RUSH Handling?
RUSH handling is an extra charge for your convenience to help expedite your order quickly. If you place your order before 2 p.m. central time, your order will be shipped out the same day. Otherwise your order will ship within the next 2-3 business days.
Can I pick up my order?
Yes, simply select "Customer Pick-up" and make sure your billing information and shipping information are the same. Then in the comment box or ordering instructions, include the date and time when you would like to pick up your order. Customer Pick-up orders will be picked up at our 8000 Harwin Dr. Ste#410 retail store. Please provide them with a Driver's License and Order Number.
Are there any coupons or discounts?
Discounts are coupons vary depending on our current sale or special. Our regular discount on orders is as follows: orders over $500 - 3%, over $1,000 - 5%, over $3,000 - 6%. Sign up for our email list to get updates on sales, specials, newsletters, and promotions here!
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Products

I saw an item on your web site the other day, but I can't find it now. Is it still available?
Most likely that item is OUT OF STOCK. Our items tend to sell out very quickly. We recommend you checking our web site daily and place your orders quickly.
I'm interested in an item, but when I add it to my shopping cart, it says OUT OF STOCK. Can I still order it?
If the item is OUT OF STOCK, you must remove it from your shopping cart in order to proceed to the checkout. You will not be able to order OUT OF STOCK items, though sometimes items are able to order due to submissions made by other customers at the same time. If you absolutely need the item, you may check one of our walk-in stores and request the item be added to your order.
I'm interested in an item, but I need more than what you have. What can I do?
If you need more than what we have, depending on the item, we could possibly have more in one of our walk-in stores. Contact us at (713)334-8377 or one of our walk-in stores. If you have a large quantity that you need and would like a special order made, you can also contact us at (713)334-8377 and we will make the proper arrangements. Special orders require a 50% deposit before we create the order.
Can I use your pictures on my web site?
You are welcome to only use our product images if you have received permission from us. Please note: we are not liable for any issues, problems, or concerns if you use our product images.
How often do you restock merchandise?
We restock items all day and every day, Monday through Friday from 9 a.m. to 6 p.m. Please check back often, because some items you see today, may not be there tomorrow.
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Shipping

What are the available shipping methods?
We currently only offer the following UPS shipping methods: UPS GROUND, UPS 3 DAY SELECT, UPS 2ND DAY AIR, UPS NEXT DAY AIR SAVER, UPS NEXT DAY AIR, and CUSTOMER PICK-UP.
How much do you charge for shipping?
Shipping is automatically estimated for you in your shopping cart. Type in your shipping zip code and click recalculate. Your available shipping options along with the price will be shown. We offer FREE SHIPPING to orders over $100 with jewelry only in their order. Use code FREESHIP when checking out.
What is RUSH / URGENT Handling?
RUSH handling is an extra charge for your convenience to help expedite your order quickly. If you place your order before 2 p.m. central time, your order will be shipped out the same day for $5. URGENT handling is an extra charge to have your order shipped the same day for $10 if placed between 2-4 p.m. central time. Otherwise your order will ship within the next 2-3 business days.
Do you ship outside of the USA?
Yes, we have expanded our shipping zones and only to the following: Alaska, Australia, Canada, Hawaii, Puerto Rico.
International orders will require a $1000.00 minimum order.
International customers are responsible for duty or broker charges, if any.
Do you drop ship or can I ship my order directly to my customer?
We do not offer drop shipping for security purposes. We recommend you have the items shipped to your location, then you can ship directly to your customer. If you have a question, please don't hesitate to contact us at (713)334-8377.
Can I pick up my order?
Yes, simply select "Customer Pick-up" and make sure your billing information and shipping information are the same. Then in the comment box or ordering instructions, include the date and time when you would like to pick up your order. Customer Pick-up orders will be picked up at our 8000 Harwin Dr. Ste#410 retail store. Please provide them with a Driver's License and Order Number.
I placed an order today, how long does it take before I receive my merchandise?
If you selected to add RUSH Handling and submitted your order before 2 p.m. central time, your order will ship the same day. Otherwise, your order will ship within the next 2-3 business days. Please click here to view the UPS Ground Map, in order to estimate your shipments travel time. Please keep in mind that UPS holidays will delay your shipment, so please arrange your shipment accordingly.
I haven't received my package and it should have been here. What do I do?
First, Track your package and at least wait until the end of the business day. If you still have not received your package, contact UPS at 1-800-PICK-UPS and supply them with your tracking number. They will be able to also help you track your package. If you still cannot locate your package, please contact us at (713)334-8377.
How do I track my package?
You can click here to view the Order Status page and fill in your order number along with your billing zip code. Then, click on your tracking number where you will be redirected to the UPS Tracking page. Here, you will find a detailed list of your package status.
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

I received my order but I have an Issue.

How long do I have to report any damages or missing items from my order?
If you have any damaged items, missing items, or just simply just don't like what you've received, you must report to us within 7 days of receiving your merchandise to get a RMA.
What is a RMA and how do I get one?
RMA is a return authorization number, which you MUST have if you are returning any merchandise back to us. Packages without a RMA written on the outside will be refused and sent back to the sender at the senders expense.
I've received my order, but one of the items wasn't what I ordered. What should I do?
If you have received your order with an incorrect item, please call us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.
I've received my order, but there is an item missing. What should I do?
If you have received your order with a missing item, please find the item that was sent instead of the item you received and call us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.
I've received my order, but my invoice says OUT OF STOCK for an item. Will this be backordered?
If you have received your order with an item that says "OUT OF STOCK" or "CANCELED", that item will not be backordered.
I've received my order, but I don't like the items. What should I do?
If you have received your order and do not like the items, you have 7 days from the date you received your order to report to us. We are not liable for the shipping cost when sending back to us. A 25% restocking fee applies to orders sent back, if you do not like the items. Also all items sent back must be in the original packaging and is free of damage. If you have a question, please don't hesitate to contact us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.
I've received my order, but one or more of the items are defective. What should I do?
If you have received your order with a defective item, please call us at (713)334-8377 within 7 days of receiving your order. Please Also have your ORDER NUMBER ready prior to contacting us.
I've received my package, but the box was damaged in transit and one or more of the items are defective. What should I do?
If you have received your order and the package was damage, please make note with the driver if possible and contact UPS immediately to start a damaged claim.
My customer used the item and brought it back broken. What should I do?
If your customer has used an item, we are not responsible for replacements or refunds. You are required to inspect your items once you receive them and report to us any damages or returns within 7 days of receiving your order.
I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.
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2014 SWTRADING ACCESSORY PLAZA & SWTRADING.NET, ALL RIGHTS RESERVED
SW Trading Accessory Plaza and SWTrading.net do not represent nor are we affiliated with any brand company, designer merchandise, nor their trademarked or copyrighted products. All merchandise sold by us is manufactured by private importers and manufacturers not affiliated with our companies. It is our policy not to sell merchandise that is a reproduction, counterfeit, copy nor colorable imitation of a registered mark or copyright. If you believe that that your work has been copied in a way that constitutes copyright or trademark infringement, please follow the Copyright Notice Provisions.
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